[Msquared calls Tel$stra]
(to me) These guys are takin a while to answer calls lately
[call is answered] (to Tel$tra rep) You used to say "can I help you" when you
picked up the phone.  Maybe you realised that people would be pissed off at
having to wait so long so you thought you'd save time.

[Tel$tra rep gets pissed off]

[typed by Alastair]  Fuckin' chain-yanker!

[Msquared starts laughing]
[Alastair starts laughing]
(to Tel$tra rep) Sorry it's my housemate...
[Msquared and Alastair start laughing harder]
[Tel$tra rep hangs up]